Once your order ships, we'll send you a text message that includes your order number and a link to tracking information. You will also receive text messages on the day of delivery, and after your item has been delivered, depending upon your shipping method and courier.
You may receive between text messages per item on your order. Texts are sent between am and pm. You can edit your mobile phone number at any time by logging into your account and editing the Shipment Notification preferences for your order. The items on your order will be shipped as soon as they become available. You can find your delivery estimate on your Order Confirmation email and online by clicking Account at the top of the page and selecting Track a Delivery.
All delivery estimates are business days unless otherwise stated. Once your order has been prepared for shipping or has shipped, we may be unable to change the delivery address. If you have any questions, please contact Apple Store Customer Service. If you have yet to receive your shipment notification email you may be able to update your details online via our Order Status website. If you are unable to modify your delivery details here, please contact Apple Store Customer Service.
You can track the status of your order online 24 hours a day, 7 days a week by clicking Account at the top of the page and select Track an Order, or click here. You can also view the current status of your order, view the items you ordered, and see estimated delivery times.
Depending on the status of your order, you can:. For prepaid orders, the courier will issue a One-Time Password to the phone number provided at time of checkout, as well as requiring a signature upon delivery. The courier will ask for this OTP code when delivering the order.
They will be unable to complete delivery without this code. During checkout, simply enter the recipient's email address in the "Email Address optional " field within the ship-to section. The email they receive will only display product, delivery and tracking information.
They will also receive delivery updates. If you have selected Payment on Delivery as your preferred method of payment, on the day of delivery, the courier will contact the recipient to schedule the delivery time.
Make sure the recipient is able to answer the phone number that was specified when placing the order, as well as receive the One-Time Password. If your order is being delivered to a business address, our courier will deliver to a mailroom or delivery point. If you provide a home address which has a reception or concierge service, our courier will deliver to the concierge. In both cases, for prepaid orders the courier will issue a One-Time Password to the phone number provided at time of checkout, as well as requiring a signature upon delivery.
If the courier cannot complete the delivery or the recipient cannot accept the order three times in a row, the goods will be returned to Apple and refunded to the original method of payment. Courier Delivery: If you are not at home when the courier attempts to deliver your order, the courier will leave a card.
You can contact the courier directly for a new delivery appointment during working hours at a suitable date and even change your delivery address. If your order has passed the scheduled delivery date in your shipment notification email, please contact Apple Store Customer Service.
If you have received your order and find that it is damaged, please call Apple Store Customer Service. In case of any damage to your delivery, Apple will be in direct contact with the courier to resolve the issue as quickly as possible. We will make every effort to contact you and keep you informed of the progress of our investigation and, where appropriate, deliver a replacement.
If you're having trouble with your new Apple product or believe it is defective, please call AppleCare immediately. Within days of your order being delivered, you should receive an official Apple invoice by e-mail. If you do not receive this invoice or if you require an additional copy for your records, you may contact Apple Store Customer Service or print your receipt on our Order Status website. If your order has not yet been shipped, you can cancel your order on our online Order Status website.
A refund will be issued to the original payment method. Thanks for shopping at the Apple Online Store. The decision to accept your order is in our sole discretion. In most cases, this will be within 24 hours for items that are in stock. Once we have sent and you have received the Order Acceptance Email, Apple will have formed a contract with you we will include the key terms of the contract in this acceptance email.
All that remains at that point is for us to deliver the product s to you, which we will do straightaway so you can begin enjoying the amazing item s you purchased at the Apple Store. The Apple Store offers standard and express delivery options. The standard delivery is free of charge for any order exceeding a certain amount.
For orders below this amount or for express delivery, shipping fees will apply. Your order will be shipped once all products of your order are available for a bundle delivery. Orders will not be accepted and products will not be delivered to any address outside the United Kingdom and the Isle of Man. We will, however, notify you of any significant delays, and work with you to ensure a smooth delivery.
As Apple takes care of the dispatch of the products you purchase on the Apple Store, the risk of loss of, or damage to, product s shall pass to you when you, or a person designated by you, acquires physical possession of the product s. Title in the product s shall pass to you when the product s is picked up by the carrier from our warehouse. At this point, you will receive the Shipment Notification Email.
If there are any issues with delivery, please contact Apple to resolve. Apple offers pickup points from convenient locations for many of the items available on the Online Store. Certain products, however, may not qualify for collection at pickup points.
Only you or the person designated by you may pick up the item s purchased. A form of identity and order number will be required for collection by you. Or, you may designate a third party to pick up your order. You must provide the name and email address of the third party and the third party will need to bring a form of identity and order number for collection. Apple is not responsible for actions taken by the third party once your item s have been picked up.
Apple will notify you when your order is ready and the date by which you need to pick up your items. Apple will also send you a reminder or two, just in case it slips your mind. Items purchased on the Online Store for Business or the Online Store for Education and items purchased with loan financing may not be collected from pickup points.
Apple provides a one-year limited manufacturer warranty against defects in materials and workmanship for any new Apple-branded product. The Apple One-Year Limited Warranty does not apply to products that are not Apple-branded, even if packaged or sold with Apple products. Non-Apple-branded products may have the benefit of a manufacturer's warranty provided by the product manufacturer — please see your product box and literature for details.
For details, click here. This contract is subject to applicable export control laws. You may not export any product purchased from the Apple Store to another country or region if prohibited by export control laws. If you do plan to export an Apple product to another country or region, you must obtain any legally required export licences or other government approvals prior to doing so.
Apple reserves the right to change quantities available for purchase at any time, even after you place an order, provided Apple has not yet accepted your order. If you are paying by credit card, when you submit your order, we may block up to the total amount of the order on your credit card. If we do not receive authorisation from your credit card issuer, we will inform you so that you can provide us with another payment method. Your credit card will be charged once we accept your order.
We reserve the right to verify the identity of the card holder. To ensure that your credit or debit card is not being used without your consent, we will validate name, address and other personal information supplied by you during the order process against information held by the card issuer and integrator. By accepting these terms and conditions, you consent to such checks being made. Complete and return this form only if you wish to withdraw from the contract.
Thanks for shopping at the Apple Online Store and for choosing to pick up one or more of your products at an Apple Retail Store.
You may contact Apple Online Store by mail at the registered address above, by freephone on from Mon-Fri , Sat-Sun , or by email at contactus. You need to be at least 18 years old to place orders on the Apple Online Store. As you have ordered your product s through Apple Online Store and chosen to pick up one or more of your products at Apple Retail, you can cancel your order, return a product or cancel a service contract by contacting the Apple Online Store, or once you have received or picked up your item, take it to the Apple Retail Store.
To return a product to the Apple Online Store or cancel a service contract, please send your intent to return or cancel to us anytime prior to the date 14 days after the date you, or a person indicated by you, acquired physical possession of the product s , or from the date of conclusion of the service contract.
If you are not satisfied with your purchase, you may return the product with the original receipt, original packaging and its included accessories within fourteen 14 calendar days of picking up your product s. The following additional restrictions apply to these returns:. If you are a consumer and have purchased faulty or mis-described products, you should return them as soon as possible after discovery of the fault or mis-description. You must also provide the original receipt or proof of purchase.
If investigation reveals the products as sold were faulty or mis-described, Apple will replace or repair them or provide you with a full refund. All refunds under this Policy will be made using the original payment method. Apple will transfer the money to your bank account within ten 10 business days of the return of the product. Apple provides security features to enable you to protect your product in case of loss or theft.
If these features have been activated and cannot be disabled by the person in possession of the phone, Apple may refuse the return or exchange. Apple reserves the right to change prices for products displayed on the Apple Online Store at any time and to correct pricing errors that may inadvertently occur.
In addition to your right to cancel your order, return a product or cancel a service contract for any reason as explained above, should Apple reduce its price on any Apple-branded product within 14 calendar days from the date you receive your product, feel free to contact the Apple Online Store by freephone on to request a refund or credit of the difference between the price you were charged and the current selling price.
Alternatively, you can call the Apple Online Store freephone number on Mon-Fri , Sat-Sun and an Apple Specialist will assist you through the entire order process, from product selection to payment method. Either way you choose to order, you will be given an opportunity to review your order prior to submitting it. In most cases, this will be within 24 hours for items that are in stock and need to be shipped, or less for items already in stock and available to pick up at your selected Apple Retail Store.
Apple offers in-store pickup for many of the items available on apple. Certain products and payment methods, however, may not qualify for in-store pickup. Certain products may also qualify for a Pickup Window that will allow your item s to be picked up during a specified time window. A valid form of ID and order number will be required for pickup. If you select Apple Store Pickup, you may designate a third party to pick up your order.
You must provide the name and email address of the third party. Please note that certain products and payment methods are not eligible for Apple Store Pickup by a third party. The third party will need to bring a form of identity and order number for Apple Store Pickup. Apple Distribution International Ltd. You may not export any product purchased from the Apple Online Store to another country if prohibited by export control laws. If you do plan to export an Apple product to another country, you must obtain any legally required export licences or other government approvals prior to doing so.
Shopping Help. View all topics. Delivery options. Delivery is free on all orders placed at apple. Delivery fees apply to Apple Print Products. Next-day delivery Free next-day delivery is available on in-stock orders. Premium shipping services You can choose faster delivery options in certain postal codes. Some options have an additional fee. Same-Day Delivery Delivers on the same day, within two hours available during business hours on selected items and to certain postal codes.
Scheduled Date and Time Delivery Delivers on a chosen day and within a specific time slot available on selected items and to certain postal codes.
Express Delivery Delivers on a chosen day or within a specific time window, i. Apple Store Pickup. Pickup points.
Drivers may ask for verbal confirmation instead of a signature when proof of delivery is required. If you wish to request delivery changes or complete signature waivers online, visit your Order Status to find your tracking link. Learn more about Apple Delivery.
In most metro areas, we offer same-day scheduled courier delivery on eligible in-stock items from an Apple Store. Some locations even have new pickup methods. Pick up your online order at the Apple Store.
Experience our new products and shop for accessories. Temperature checks and face masks may be required. Collect your online order from an Apple-authorised location, like a newsagent or post office. Our retail stores are open and look forward to welcoming you.
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