Strong Customer Authentication? From 14 March , a new EU regulation Payment Services Directive meant that all banks needed to provide an extra layer of security for their customers — it's called 'Strong Customer Authentication'. For more in-depth information see our detailed FAQ page. You can also register for Online Banking here , and update your internet and mobile banking security details here. Sometimes technical difficulties can happen, and can be resolved through troubleshooting.
Follow the steps and guides on this page metrobankonline. You can make a payment via our mobile app , internet banking or in store. You can also call us on 08 08 if you are a personal customer or 08 08 if you are a business customer. See our more in-depth guide on making payments via our website and app.
If you have lost your card or had it stolen you should cancel it immediately. You can do this through our mobile app , on online banking or in store. See more in-depth information and step-by-step guides for cancelling your card. This often happens because some companies have trading names that are different to the name you are used to seeing. Check our table of trading names for more information and advice on what to do next.
Your current account will be up and running straight away. If you open your account online, your card will arrive within a few days. Find out more about personal current accounts. You can then withdraw your permission for them to access your account. You can also get in touch with us to reset your login details for additional security. To protect your security, it is important to reset all of your login details as soon as you can — just give us a call on 08 08 or visit one of our stores.
You can also get in touch with us to reset your log in details for additional security. To protect your security, it is important to reset all of your log in details as soon as you can — just give us a call on 08 08 or visit one of our stores.
We are aware that sometimes customers receive emails from people pretending to be us. You may be able to identify a suspicious email by:. Table of Contents. What Is a Pending Transaction? The Bottom Line. By Carissa Rawson.
Carissa Rawson is a personal finance and credit cards expert who has been featured in numerous publications, including Forbes, Business Insider, and The Points Guy. Learn about our editorial policies. Reviewed by Michael J Boyle. Article Reviewed November 05, Michael Boyle is an experienced financial professional with more than 10 years working with financial planning, derivatives, equities, fixed income, project management, and analytics.
Learn about our Financial Review Board. A pending transaction will affect the amount of credit or funds you have available. Canceling a pending transaction usually requires contacting the merchant who made the charge.
Once a pending transaction has posted, contact your bank or card issuer to dispute it. Article Sources. Your Privacy Rights. To change or withdraw your consent choices for TheBalance. Say you shop at a store like Target, which rings up thousands of orders every day in its physical stores alone. What about when you return something and get a refund?
The purchase was already authorized, so why does it sometimes take several days for you to see the money return to your account? You need to wait until the transaction is complete and no longer a pending transaction if you want to dispute it. This article is intended to provide general information of an educational nature only.
It does not have regard to the financial situation or needs of any reader and must not be relied upon as financial product advice. As this information has been prepared without considering your objectives, financial situation or needs. You should, before acting on this, consider the appropriateness to your circumstances. Hamburger Menu Dialog Open. CommBank Search. Dialog start.
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