What finally made me decide to buy out of my contract is when my internet speeds drastically slowed down. Being someone who works from their computer this is unacceptable, but I was willing to try and work with them on it. After a month of troubleshooting over the phone the only options I had left was to either pay for their technician to come out and fix a problem that I was not responsible for or I could buy out of the contract.
Needless to say, I am no longer a Xfinity customer, nor will I ever be in the future. Will never use them again.
We started with a specialty package, and ended up needing a new box and a spanish speaing package. We will be switching soon. Worst company in the history of companies. You know who else does that? Electric companies, gas companies, and water companies. If Comcast wants to charge like a utility they need to be regulated like one as well.
Guess what that includes. Comcast is absolutely terrible. There internet service runs at a snails pace and is probably powered by mice on wheels since it kicks out and freezes about every 20 minutes. Aside from having a corner on the market, Xfinity and Comcast are pretty terrible as a service standing alone.
Everything looks pretty good when you sign up. BUT, when you want to cancel or change downgrade your plan, the headache begins. First, I tried to call customer service to downgrade my service, I was transferred three times to reach the right person, even I made the correct choice and specifically told the agent that I wanted to downgrade. Then when I tried to do it myself online, more problems. Online chatting only got reply with non sense and irrelevant. I believe that Comcast very poor customer service will lead to there continual loss of customers.
Comcast does not understand customer service at all. I cancelled service for internet and they did not do as I asked and then billed me for another month. I told them that my rental is continuing the service with them and that they are not out anything.
They were incapable of seeing this simple truth this was a senior manager. Therefore, I am cancelling my account with Comcast from now on. I am already signed up with a new carrier. Goodbye Comcast!!!!!!! Hopefully forever. At least from Xfinity. Do not buy into it! Technician installed it and we tested internet speed together using 3 of our laptops — windows and 2 Macs and never got to 1GB while technician was still in the house.
We tried service for 3 months, tested speed different time of the day. The internet service was extremely patchy and drop off randomly.
I had to call back to downgrade the service. So I asked the Rep how do they feel about ripping off customers.
I do not know anyone who is using hard wires at their home office. However I am not sure they actually notify customers about it and not sure if they adjust billing automatically. When i asked customer support to please send technician to fix the issue — they told me to contact support for the other device e. Ring even the 9V connection was disconnected by their technician. Good luck! Xfinity absolutely DOES deliver the speeds that are advertised.
Every speed tier Comcast offers actually tests higher than advertised, when installed correctly. Pagas un internet d alta velocidad y puedes hacer la prueba de que tan rapido te esta funcionando y es una mentira todo, llamas al servicio al cliente y solo saben decirte que lo sienten por el inconveniente y te resuelven por unos dias el problemita, y en mi caso el modem es propio porque ya una vez rente uno y era lo mismo, ademas d pagar la tarifa mensual por un servicio q no recibes como lo tienes en el contrato, te dicen cdo el modem es tuyo q es problemas del fabricante.
Seran cara dura y falta de respeto……. Horrible service! Never works! Always freezing. Have to call every other day. Have to reset modem twice a day. Talking to customer service is dreadful. Why KOA even offers this? If you pay for this stuff your throwing away money. Time , and probably damaging your pc circuits waiting for this BS.
Horrible company they do not honor their agreements. Their services are always randomly not working…extremely unreliable internet their so called fast speed internet and I paid for premium internet is a joke.
Their customer service agents are clueless and not at all helpful. Truly a horrible company will never use them again. I get the same problem every month where I have to deal with a week or two or even three ,of almost no uload speed. I am currently an Xfinity customer. I typically just get internet but currently I have internet and basic cable channels because it was the better deal.
I have been a customer for years. I went up to the store because you have to do this type of transaction in store. The store is about a 20 minute drive. The second time I went the girl just told me an error message came up and she called some kind of help desk they use. I did the whole unlocking thing once more and it was fine. I went back up there and the guy just told me I have to do it online. I was not allowed to do the BYOD in store.
So I went to the next closest store and that was a 45 minute drive. They told me they were getting an error message and that I had to complete an email that xfinity would send me. I have never gotten this email that they speak of. So I had no idea what they were talking about. We were almost there and he said he was getting a message not letting him complete the transaction.
The guy that was infront of me was actively annoyed that he had to spend some time with. After a few minutes of the guy trying to complete the process the guy in front of me gives me a ticket number and scoots me out of the store with a ticket number. He said they would call me back and I left. They never called back. I went back up to the closer store and thought id be in the clear for getting all this bull figured out.
I got there and she said that email that they told me about before was a questionnaire that I needed to complete when they sent it to me. She looked in my file and said on the Mobile side of things I did not have an email attached to my account. When I watch anything on demand I get halfway through and it freezes. Start again with no way to fast forward and it inevitably freezes again in the same place.
Last call was a week ago. I was promised a credit on my bill because my Internet has been down constantly over the past 6 weeks. Also was promised someone would be contacting me about a service call. No credit. No contact. No tv. This company is a joke. On a daily basis there are random disconnects or lag spikes. If you play video games, this is a huge problem.
The internet is fast on the down, but extremely slow on the up. This is on par with what I experienced a few years ago in NJ. After using other providers, they are easily the worst.
But as we all know, they have a legal monopoly and there are no other options. Their tech support is a joke as well. I have been researching Comcast, DirecTV and streaming options all day and this article is one of the best I have read so far on Comcast. I agree that their customer service is terrible and their tech service is slow and inadequate, but there are only two options other than streaming for me at the moment.
My Comcast bill for cable and 2nd tier internet Blast! Any reasonable comments on this dilemma would be appreciated.
Considering internet phone is free your getting ripped off. Considering that abc cbs nbc pbs are free over the air your getting ripped off. Places like hulu and amazon let you subscribe for hbo how time etc from them. You can also sign up for individually from hbo and showtime etc. I had almost all the channels you could buy. Now l watch shows from all over the world whenever l want. Sounds good to me, I had Universe for a few years before Comcast, they raised their prices so I left.
Comcast is a terrible company. I have been with them for many years and they have gone downhill. I called Comcast and they told me that I have to go to the local service center which is only open 10am to 6pm and Saturday mornings. I work an hour away and I work on Saturdays. I seems like fraud to me! Their customer service is horrible. Their TV service is good most of the time, but at the price forget it.
Hello fellow Xfinity customers. Terrible service!!! Four 4!!! The reality? Go look for a hot spot and if you lucky you might can get it. Fiber internet is symmetrical, which means upload speeds are as fast as download speeds. However, Xfinity currently has only one fiber plan with limited availability: the Gigabit Pro plan at 2, Mbps.
All other Xfinity plans are cable, which can still reach gigabit speeds but lacks symmetrical upload speeds. Xfinity has seven speeds to choose from. Use our tool to determine which plan is just right for your specific activities.
Calculate the Right Speed for You. Xfinity Flex is free for Xfinity internet customers, has a voice remote, and 4k streaming quality. See more on our Xfinity Flex Review. Xfinity Self Installation Guide.
The current best Xfinity deal is the Performance Pro Plus plan. Because of variability between different regions, this package might not be called Performance Pro Plus where you like. Check for similar offers under a different name, such as Performance, Performance Pro, or Blast!
For a more comprehensive look at all Xfinity deals and promotions, check our up-to-date Internet Deals page. Xfinity and Verizon deliver comparable speeds with different technology. Read more about Verizon vs. Xfinity Spectrum vs. Find out how Spectrum and Xfinity compare side-by-side.
Spectrum beats Xfinity when it comes to customer service ratings. Xfinity offers a wider variety of internet speeds and prices. Read more about Spectrum vs. Xfinity Where is Xfinity internet available? The company provides 1, to 2, Mbps service to significant sections the US. Prices are similar across the country, although speeds are slightly lower in the West.
Availability varies, so enter your ZIP code below to find service near you. So helpful This is awesome and helped so much. Nice job! The silly comcast rep didn't know and gave me some wrong numbers!! Wish the upload speeds were at least more inline with downloads. Perhaps that will happen someday. It's clear why they hide it. They didn't offer me the Blast 75 package, and I ended up being escalated to a Tier 2 rep to get what I wanted. It's impossible to find this information on Comcast's convoluted site.
Especially the upload speeds. Comcast is as transparent as Congress now Since 4K videos can use more than three times as much data as typical HD streaming, you might run through your data faster than you realize. Xfinity will offer you an Xfinity gateway—the current model is called Xfinity xFi—and a free-of-charge streaming device called Xfinity Flex. There are a few interesting aspects of renting an Xfinity gateway—the current gateway Xfinity xFi has built-in parental controls, tech support, and app compatibility.
But you can save a lot more money in the long run by buying your own Xfinity-compatible modem and router. The Xfinity app will help you with your internet equipment installation. You can also use it to control your Wi-Fi network name and password. You can even pause the Wi-Fi connection or set kid-friendly protections right from your phone. Also, if your house is bigger than 2, square feet, add on xFi Complete to blanket your home with that sweet Wi-Fi love.
Depending on your exact Xfinity package, your bill might come with charges ranging from equipment to regional sports channel fees. When you sign up for an internet-only plan, Xfinity gives you an Xfinity Flex free of charge. The Xfinity Flex is a streaming device sort of like a Roku.
Xfinity could be giving the Xfinity Flex out solely based on the kindness of its corporate heart. If you want to look this gift horse in the mouth some more and you really should—no one wants to be saddled with caring for a cavity-ridden horse , join us over at our full Xfinity Flex review.
Check out our full Xfinity Prepaid Internet review to learn more about the service. Xfinity earned excellent scores as the second-best internet provider in our annual customer satisfaction survey. Xfinity goes whole hog on deals and promotions—you can see them all on our Xfinity deals page. But some of these deals seem more like a threat than a reward.
And as an extra perk, Xfinity has been known to sometimes throw in a Visa prepaid card when you sign up for qualifying plans. Get deals on Xfnity internet. For more information on our methodology, check out our How We Rank page. Xfinity internet comes at a satisfactory price, and we like to get free stuff like the Xfinity Flex and Peacock Premium.
Sign up for Xfinity. Xfinity provides unlimited internet data only on its 2, Mbps Gigabit Extra plan. Yes, you can cancel your Xfinity TV and keep internet service if you want to downgrade your Xfinity bundle. The best Xfinity internet plan fits your budget and home internet speed needs. Check out our general recommendations below and visit our internet speed guide to learn more about internet speeds:. The only way to connect to an Xfinity hotspot is to have an Xfinity internet plan.
Xfinity Wi-Fi problems can be caused by issues ranging from old drivers to concrete walls. Check out our slow internet guide to troubleshoot common Xfinity Wi-Fi issues. Xfinity internet outages can happen because of bad weather or technicians doing work in your area. Xfinity Bundles. Xfinity Channel Lineup. Xfinity Customer Service. Xfinity Availability Map.
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